Regulators officially recall Samsung Galaxy Note7Comments Off on Regulators officially recall Samsung Galaxy Note7
The government made a recall for Samsung’s Galaxy Note7 official Thursday.
- Consumer Product Safety Commission officially recalls Samsung Galaxy Note7
- Samsung: 92 reports of overheating batteries
- Samsung: 26 burn reports, 55 reports of property damage
The Consumer Product Safety Commission issued the formal recall on the phone because of the risk that the lithium-ion battery can explode or catch fire.
Samsung had already halted sales of the phone and promised replacement devices, but regulators put that on hold while it reviewed the situation and approved replacement devices.
Samsung says it has confirmed a few dozen instances of the problem out of the 2.5 million phones sold, and gotten 92 reports of overheating batteries in the U.S.
Those confirmed reports include 26 reports of burns and 55 reports of property damage, including fires in cars and in a garage.
Through an exchange program, Samsung users can exchange the old phone for a new one, which has been approved by the CPSC, exchange the phone for a Galaxy S7 or Galaxy S7 Edge, or get a refund.
The recall only applies to phones sold in the U.S. before Sept. 15, 2016.
Samsung users can get the full details for the exchange program through their phone service providers or by going to the Samsung website.