Service was restored Saturday morning to Cricket Wireless customers after a nationwide outage, the company said.
- Customers reported outages Friday
- Cricket Wireless acknowledged the outage and said it was working to restore service
- Service has been fully restored
Cricket Wireless had been working to restore service since Friday evening, when the outage was first reported by customers.
Sometime around 10 a.m., the company posted on Twitter that service had been fully restored.
#CricketNation, service has been fully restored. Technicians worked around the clock to resolve the issue. We sincerely apologize.
— Cricket Wireless (@Cricketnation) June 4, 2016
Many customers became frustrated when they couldn’t get a response from the wireless company about the outage on Friday.
The company issued a few responses on its official Twitter page, saying it was working on the problem.
We are aware of a service issue affecting some customers & are working quickly to resolve it. We apologize for this inconvenience.
— Cricket Wireless (@Cricketnation) June 3, 2016
AT&T is the parent company of Cricket, which uses its cell towers. There were not as many reports of lost service from AT&T customers.
The website Down Detector, which trackes outages, posted a map Friday of affected areas during the outage.
Cricket Wireless outage map courtesy of Down Detector. (Google Maps)
The company is advising customers to power off their phones and then turn them back on to restore service.
Cricket Wireless has not released any information as to what caused the service outage in the first place.